COMPLAINTS & FEEDBACK

At Greater Sydney Paediatric Therapy, we're dedicated to creating an environment where feedback is encouraged, particularly regarding our children's physiotherapy and mobile physiotherapy services. We understand that the feedback process is crucial, and we empower our clients to voice any concerns they may have. As an NDIS provider, we view feedback as a valuable gift that helps us improve our services, including our pediatric therapy complaints procedure.

Phone: 0490 551 174

For feedback or complaints related to our children’s physiotherapy services, please download the attached complaints procedure and feedback process form below and email or mail it to us.

Email: enquiries@greatersydneypaediatrictherapy.com.au

Address: PO Box 3149 Wareemba NSW 2046

As a registered NDIS provider, we also offer mobile physiotherapy options to ensure convenience for your needs, making it easier to address any pediatric therapy complaints.

Greater Sydney Paediatric Therapy, a trusted NDIS provider, is dedicated to the fair and effective management of all complaints through our established complaints procedure. We understand the importance of your feedback process and ensure that we respond promptly to your pediatric therapy complaints within three (3) business days, either in writing or verbally. Whether your concerns are related to children's physiotherapy or mobile physiotherapy services, we will provide you with a realistic timeframe to resolve your complaint and achieve your desired outcome, all while maintaining professionalism, respect, and courtesy.

Yes. Greater Sydney Paediatric Therapy, an NDIS provider specializing in children's physiotherapy and mobile physiotherapy, is committed to maintaining your privacy and confidentiality. When you engage in our complaints procedure or provide feedback through our feedback process, you can choose to remain anonymous if you wish. We'll only ever include the relevant parties needed to assist in resolving any pediatric therapy complaints.

We're here to assist you with the complaints procedure at Greater Sydney Paediatric Therapy if you need support related to children's physiotherapy. If you'd rather not direct your pediatric therapy complaints to us, we can help you navigate your concerns with an external organization, such as the NDIS Quality and Safeguarding Commission, NSW Ombudsman, The Australian Competition and Consumer Commission (ACCC), or the Human Rights Commission. Additionally, if you're interested in mobile physiotherapy services, we can guide you through the feedback process as an NDIS provider.