Accepting new NDIS participants and private clients now!
COMPLAINTS & FEEDBACK
We want to hear from you!
At Greater Sydney Paediatric Therapy, we're committed to fostering an environment where feedback is welcomed and our clients are empowered to speak up if they have concerns. Feedback is a gift and an opportunity for us to improve our services to you.
How do I leave feedback or make a complaint?
Phone: 0490 551 174
Download the attached complaints & feedback form below and email or mail it to us.
Email: enquiries@greatersydneypaediatrictherapy.com.au
Address: PO Box 3149 Wareemba NSW 2046
How we'll respond
Greater Sydney Paediatric Therapy is committed to the timely, effective and fair management of all complaints. We respond promptly of receipt of your complaint within three (3) business days either in writing or verbally. We'll provide you a realistic timeframe in which to resolve your complaint and reach your desired outcome while acting professionally, respectfully and courteous at all times.
Is my complaint private and confidential?
Yes. Greater Sydney Paediatric Therapy is committed to maintaining your privacy and confidentiality. When you make a complaint, or provide feedback, you can choose to remain anonymous should you wish. We'll only ever include the relevant parties needed to help resolve your issue.
How else can we support you?
We're able to help you make a complaint with Greater Sydney Paediatric Therapy if you require this support and assistance. If you don't want to make your complaint to us, we can help you to make a complaint to another external organisation, such as:
NDIS Quality and Safeguarding Commission
NSW Ombudsman
The Australian Competition and Consumer Commission (ACCC)
Human Rights Commission