Accepting new NDIS participants and private clients for pediatric physiotherapy today!
COMPLAINTS & FEEDBACK
We want to hear from you!
At Greater Sydney Paediatric Therapy, we're committed to fostering an environment where feedback is welcomed, especially in our children's physiotherapy and mobile physiotherapy services. Our clients are empowered to speak up if they have concerns, as we believe feedback is a gift and an opportunity for us, as an NDIS provider, to improve our services to you.
How do I leave feedback or make a complaint?
Phone: 0490 551 174
For feedback or complaints related to our children’s physiotherapy services, please download the attached complaints & feedback form below and email or mail it to us.
Email: enquiries@greatersydneypaediatrictherapy.com.au
Address: PO Box 3149 Wareemba NSW 2046
As a registered NDIS provider, we also offer mobile physiotherapy options to ensure convenience for your needs.
How we'll respond
Greater Sydney Paediatric Therapy, an NDIS provider, is committed to the timely, effective, and fair management of all complaints. We respond promptly upon receipt of your complaint within three (3) business days, either in writing or verbally. Whether related to children's physiotherapy or mobile physiotherapy services, we'll provide you with a realistic timeframe to resolve your complaint and achieve your desired outcome, all while acting professionally, respectfully, and courteously at all times.
Is my complaint private and confidential?
Yes. Greater Sydney Paediatric Therapy, an NDIS provider specializing in children's physiotherapy and mobile physiotherapy, is committed to maintaining your privacy and confidentiality. When you make a complaint or provide feedback, you can choose to remain anonymous should you wish. We'll only ever include the relevant parties needed to help resolve your issue.
How else can we support you?
We're able to help you make a complaint with Greater Sydney Paediatric Therapy if you require support and assistance related to children's physiotherapy. If you prefer not to make your complaint to us, we can also assist you in addressing your concerns with another external organisation, such as: NDIS Quality and Safeguarding Commission, NSW Ombudsman, The Australian Competition and Consumer Commission (ACCC), or the Human Rights Commission. Additionally, if you're seeking mobile physiotherapy services, we can guide you through the process as an NDIS provider.